Geert-Jan de VriesShared Service Center Employee
By staying in contact with customers, we and our colleagues can put our heads together to find solutions to problems and ensure that we are always optimizing.
Geert-Jan, could you tell us a little bit about your background?
A few years ago, I completed my Commercial Economy studies and I started at HTG in the beginning of 2020. Before that, I worked as Online Marketeer for a short time and going to HTG was the next, logical step in my career.
What exactly do you do at our organization?
For a number of months now, I am officially employed at B&S Group. This is the holding company that HTG falls under. We are in the middle of starting up a new department: E-commerce. Within this department, I work for the Shared Service Center. We work as a team in developing and supporting E-commerce within B&S Group. The Shared Service Center (SCC) will soon be the focal point of the organization and initially, it will focus on the business-to-consumer market (B2C). We centralize all product data so we can have a better overview of it.
Can you tell us more about the Shared Service Center?
We now also sell directly to the customers, so as SCC, we also manage the customer service, for example. This means we answer all of the customer questions related to the B2C market as well as managing the package information. The ultimate goal is to create one big customer service portal where all B2C customer questions can be addressed. By staying in contact with customers, we and our colleagues can put our heads together to find solutions to problems and ensure that we are always optimizing. In the future, we will also centralize the package information in order to better support B2B. So, we have enough challenges ahead of us!